1.1. This document is an electronic record in terms of (i) Information Technology Act, (ii) the rules framed there under as applicable; and (iii) the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.3. This Website is owned, registered and operated by Soigne Mode Pvt. Ltd., ("Company"), a private limited company, incorporated under the provisions of the Companies Act, 2013 and having its registered office in Mumbai and brank office in New Delhi.
2.1. Through our Website, we enable Customers to purchase shoes that are customized as per their choice and preference.
2.2. This Website contains a three dimensional platform ("3-D Studio") which enables the Customers to customize their shoes as per their requirements. This 3D-Studio provides the Customers with a basic wireframe of the style of shoes they wish to customize. The Customer may select the type of material, design, finish and accessories (if any) they wish to include to their design on the 3-D Studio and shall submit the same on the Website while placing their order.
2.3. On receipt of the order made by the Customer through the Website, the Company shall manufacture the shoes as per the specifications provided by the Customer and& shall deliver the same to the Customer upon fulfilment of payment obligations by the Customer.
"Authority" shall mean any national, state, provincial, local or similar government, governmental, regulatory or administrative authority, branch, agency, any statutory body or commission or any non-governmental regulatory or administrative authority, body or other organization to the extent that the rules, regulations and standards, requirements, procedures or orders of such authority, body or other organization that have the force of Applicable Law or any court, tribunal, arbitral or judicial body in India;
"User Account" shall mean the personal account created by the User on the Website.
3.1. Website – The Company hereby represents and warrants that -
3.1.1. We are a duly registered private company as under the relevant provisions of the Companies Act, 2013;
3.2. Customer – The Customer hereby represents and warrants that –
3.2.2. The Customer shall provide accurate information and details at the time of registration;
3.2.3. The Customer shall not default in making payments for the Services availed and the products purchased through the Website;
3.2.4. The Customer agrees and acknowledges the fact that that there shall be minor differences between the product image and the product in physical form and that the Customer shall not demand a return/replacement/alteration of the product for such minor variations;
4.1.1. All content included on the Website and made available to the Users as part of the Services, including but not limited to, text, graphics, logos, designs, photographs, button icons, images, data compilations, is the property of the Company, and is protected by the applicable intellectual property laws. The compilation of all content on this Website is the exclusive property of the Company, and shall not be reproduced or used without express written permission from the Company. You agree not to decompile, reverse engineer or disassemble any content accessible through the Website, not to insert any code or product or manipulate the content of the Website in any way that affects the User's experience, and not to use any data mining, data gathering or extraction method. We reserve the right to terminate our engagement if We, in our sole and absolute discretion, believe that You are in violation of this clause.
4.1.2. The Company’s content available on or via the Website, are provided to You AS IS for Your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the Company. The Company reserves all rights, not expressly granted in and to the Website.
www.oceedee.com is the domain of the Company. The Website, including, but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of the Company. The trademarks, domain names and trade dress of the Company shall not be used or reproduced without prior written approval from the Company, and may not be used in connection with any product or service that is not affiliated with the Company, in any manner that is likely to (a) cause confusion among Users or potential users; or (b) dilute the rights of the Company, or (c) to disparage or discredit the Company.
4.3. License and Warranty for Your Submission to the Website
4.3.1. As between You and the Company, You own the content and information You provide to the Company, and You may request its deletion at any time. Additionally, You grant the Company a non-exclusive, irrevocable, worldwide, perpetual, unlimited, assignable, sub-licensable, fully paid up and royalty-free right to copy, prepare derivative works of, improve, distribute, publish, remove, retain, add, process, analyse, use and commercialize, in any way now known or in the future discovered, any information you provide, directly or indirectly to the Company, including, but not limited to, any user generated content, ideas, concepts, techniques and/or data to the Services, You submit to the Company, without any further consent, notice and/or compensation to You or to any third parties.
4.3.2. Any content or information You submit to Us is at Your own risk. By providing content or information to Us, You represent and warrant that You are entitled to submit such content and it is not confidential or not in violation of any law, contractual restriction or third party rights (including any intellectual property rights).
5.1. The Customer on placing an order on the Website, shall be directed to a third party payment gateway operated by Razorpay Software Private Limited ("Razorpay"). The Customer shall make payments through Net-banking/Debit Cards/Credit Cards or any other method provided by Razorpay.
5.2. The Customer agrees and accepts that all nuances and modalities relating to making payment using Net-banking/ Debit Cards/Credit Cards shall be separately governed by arrangement(s) / terms and conditions between the Customer and their relevant banks, and the terms and conditions of Razorpay. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the aforementioned payment modes including any fraudulent transaction.
5.3. While availing any of the payment method(s) available on the Website, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) Lack of authorization for any transactions; (b) Any payment issues arising out of the transaction or (c) Decline of such transaction for any reason.
5.4. You understand, accept and agree that the payment facility provided by the Company is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, collection and remittance facility for the transactions on the Website using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing a payment facility, the Company is neither acting as trustees nor acting in a fiduciary capacity with respect to the payments made by the Customer against the purchase of Services on the Website.
6.1. In the event You wish to cancel Your order, You may do so by communicating Your request for cancellation within 24 (Twenty Four) hours of placing Your order.
6.2. The Company shall fully refund the amount paid by the Customer within 72 to 96 hours of receiving the request for cancellation from such Customer in accordance with Clause 5.1 above.
7.1. In the event the shoes delivered to the Customer are: (i) damaged OR (ii) different from the order placed by the Customer, the Company shall accept the request for return made by the Customer and shall repair/replace the damaged shoes at no additional cost to the Customer and shall deliver the same within 7-10 days of receiving the request for return from the Customer. The Customer is required to provide photographs of the damaged or differing Product, when making a request to repair/replace the Product(s).
7.2. Under no circumstances shall the Company refund any amount to the Customer for returning their order. In the event the Customer returns his/her order for replacement/repair, the Company shall provide Store Credits or a Credit Note to such Customers and the same shall be transferred to the User Account or sent to the User's registered e-mail address of such Customer. The Store Credits transferred or Credit Note given by the Company to the Customer shall be equal to the value of the shoes purchased by the Customer. Such Store Credits or Credit Note may be used by the Customer while making a fresh order/purchase through the Website.
7.3. In the event the Customer is not satisfied with the size/colour/texture/material/look/design of the shoes manufactured and delivered by the Company, the Customer may send an e-mail to [firstname.lastname@example.org] and submit their complaint/issue with respect to the delivered product and make a formal request to return/replace/repair their order. Upon reviewing the Customer’s request, the Company shall recommend to the Customer, the method by which the Customer(s) issue may be resolved as per the Customer’s requirements.
7.4. Upon obtaining the Customers approval for the manner of replacement/repair, the Company shall arrange for a pick-up of the product, and the value of the shoes shall be credited to the User Account of the Customer in the form of Store Credits or the Credit Note shall be sent to the User's registered e-mail address.
7.5. Upon receipt of the product the Company shall make the necessary alterations to such shoes in order to meet the Customer’s requirements. All payments relating to repair/replacement of shoes shall be adjusted with the existing Store Credits or Credit Note of the Customer.
7.6. In the event any alteration/repair/replacement of shoes requested by the Customer exceeds the value of the Store Credits or Credit Note of such Customer, the Company shall raise an invoice against the additional costs, over and above the Customer’s existing Store Credits or Credit Note, that would be associated with such alteration/repair/replacement. The Customer upon receipt of such invoice (“Revised Invoice”) shall make the requisite additional payment immediately. Upon payment of such Revised Invoice by the Customer, the Company shall alter/repair/replace the product and deliver the same to the Customer.
8.1. At no point shall Store Credits be sold by the Customer to any person. The Company shall allot Store Credits to Your User Account when the product(s) purchased by You are returned to the Company, and such return is accepted by the Company.
8.2. You shall use the Store Credits only on orders associated with Your User Account. You shall not transfer Your Store Credits to any other User Account.
8.3. You may use Your Store Credits to purchase gift cards or vouchers as and when offered by the Company.
8.4. Your Store Credits shall not expire at any given point of time unless You deactivate Your User Account.
The Company shall bear any and all costs associated with the delivery of orders placed by the Customer within India.
10.1. You may only access the Website and use the Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Services. You agree that you will not in any way:
(a) Interfere with the ability of others to use the Services;
(b) Disrupt the normal flow of communication or otherwise act in a manner that adversely affects the other Users’ ability to use the Website or the Services;
(c) Claim a relationship with or to speak for any individuals, business, association, institution, or other organization for which You are not authorized to claim such a relationship;
(d) Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services;
(e) Upload or post or use the Service to transfer, any content or other material that contains or constitutes viruses, Trojan or other code with malicious, disruptive and/or destructive features;
(f) You shall not attempt to gain unauthorized access to any hardware or software systems or networks associated with the Service, or obtain any services or information not intentionally made available to you by the Company on or through the Service;
(g) You shall not attempt to gain unauthorized access to the account of any other User or entity, or otherwise interfere with any other User’s or entity’s use of the Service;
(h) You shall not use any false or misleading information (e.g., false or misleading names, email addresses or URLs) when using the Service, including, without limitation, with respect to any identifying information for your account, and all information that you provide must be accurate and correct, and you must update any changes to such information, so that it remains current.
11.1. The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of the Website. We are not responsible for the content of any Linked Site, including, without limitation to, any link contained in a Linked Site, or any changes or updates to a Linked Site.
11.2. We are not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. We are providing these links only for convenience, and the inclusion of any such link does not imply endorsement by the Website, of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.
12.1. The Website, the Services and each portion thereof are provided "as is" without warranties of any kind either express or implied. To the fullest extent possible pursuant to applicable laws of India, We disclaim all warranties, express or implied, with respect to the Website, the Services and each portion thereof, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of rights.
12.2. The Company does not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise with respect to, the Website or its Services. The content made available on the Website is for Your general information and use only. The information/content made available on the Website is subject to change without issuing any prior notice to You.
12.3. Under no circumstances, including, but not limited to, negligence, shall the Company be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the Website, the Services or any portion thereof, by any person, including employees and contracted personnel of the Company.
12.5. The Company does not guarantee that the Services it provides will function without interruption or errors in functioning. In the particular, the operation of Services may be interrupted due to maintenance updates, or system or network failures. In the event of interruption in provision of the Services due to the above mentioned reasons, the Company shall inform the user of the same, and shall disclaims all liability with respect to delay in provision of Services due to the same.
12.6. We shall be entitled to add, to vary or amend any or all these terms and conditions at any time and the User shall be bound by such addition, variation or amendment once such addition, variation or amendment is incorporated into these terms and conditions, and such amended terms and conditions are on the Website.
12.7. Under no circumstances, shall the Company be liable for any direct, indirect, special, incidental or consequential loss or damages arising due to gross negligence or wilful misconduct of any third party service providers (payment gateway service providers and logistics service providers) engaged by the Company in processing and delivering the orders placed by the Customers on the Website.