EXCHANGE & RETURN
- If you are not satisfied with your shoes, we will accept exchange/return. Shoes in original, unused condition should be returned or exchanged within 15 days of the date of delivery.
- Shoes returned in original and unused condition will receive 100% of the amount as credit note/store credits. Credit note will be sent to user's registered e-mail ID. Store credits will be transferred to the user account.
- Shoes that are customized will not be exchanged or returned.
- We are happy to help you find your perfect fit. If your customized shoe does not fit you well, please contact us within 15 days and we will help you out.
- We will remake your shoes without any additional cost as long as they are in original and unused condition.
- Please note that we source our materials in small batches and materials are subject to availability. During the remake process, we will notify you if the same material is unavailable.
- For all returns/exchange/remakes, please fill the form on the orders page. We will arrange for a pick up and notify you. Alternatively, you may also write to use through our contact us page.
- In the event the shoes delivered to the Customer are: (i) damaged OR (ii) different from the order placed by the Customer, the Company shall accept the request for return made by the Customer and shall repair/replace the damaged shoes at no additional cost to the Customer and shall deliver the same within 7-10 days of receiving the request for return from the Customer. The Customer is required to provide photographs of the damaged or differing Product, when making a request to repair/replace the Product(s).
- The Customer must inform the Company within 48 hours via email at firstname.lastname@example.org.
- If you wish to cancel an order, please contact our team within 24 (Twenty Four) hrs of placing the order. Please send an email to email@example.com with your order number in the subject line.